ASSOC. COMPANY
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Our friendly and experienced customer service team are here to help you.
OUR MISSION
Water Environmental Treatment Limited (W.E.T) are a well-established Legionella compliance and water treatment company managing 1000s of sites throughout the UK under one mission:
“To provide our clients with business-sensible and reliably simple water system management services.”
At W.E.T, we understand that Legionella compliance can be a costly and time consuming activity for clients.
Under our SENSIBLE and SIMPLE mission, we adopt a practical approach to compliance and then deliver excellent customer service levels to provide a hassle-free solution.
In addition, we develop our products and services to minimise the impact to site and consider the resource levels of our clients to manage compliance tasks in the most cost effective way.
To find out more, watch our video or read on below.
OUR PRINCIPLES
POLICYW.E.T engage with policy makers and challenge the prevailing standards to ensure future policy and guidance notes are business-sensible for clients, which means that risk is being managed in the most cost effective way. W.E.T is accredited by the Legionella Control Association. W.E.T's experienced compliance manager regularly attends industry leading conferences, feeding into the development of the industry.
PEOPLEW.E.T employ and develop an experienced and professional workforce, committed to providing business-sensible and reliably simple services, to achieve the accolade of Best Supplier Status. The skills at W.E.T include qualifications in biomedical sciences, NEBOSH, City & Guilds, Water Hygiene cards and CSCS amongst others. Legionella technicians are employed under the company’s trainee programme, developing the abilities and experience to accommodate a depth of Legionella compliance services.
PROGRESSW.E.T invest in research and development programmes to create innovative products and services to improve the client’s ability to manage their water systems. The latest work undertaken was a two-year research project in collaboration with the microbiological faculty at Aston University into the formation of biofilm in cold water storage tanks. This research provided valuable insight into the issues of biofilm and the associated proliferation of Legionella; leading to innovations in water tank services.
PORTFOLIOW.E.T manages 2000 sites across the UK and Ireland for a wide range of high profile and long standing clients. This experience ranges from single site risk assessments to 400 site monitoring contracts. In particular, W.E.T delivers services for clients in retail, healthcare, education, councils, housing associations, property management, religious establishments and mechanical contracting. In addition to Legionella compliance services, W.E.T offer expertise in tank replacements and water treatment contracts.
PROFESSIONALISMW.E.T are an established and experienced company, accredited by; the Legionella Control Association; quality standard ISO9001; SAFEContractor; Constructionline; and the Water Management Society. The company maintains robust insurance policies, which exceed the industry standard, such as Professional Indemnity. This allows employees to work autonomously, whilst supported by a reputable company structure to ensure clients receive a personal and reliably simple service.
PROCEDURESW.E.T operate under the quality standard ISO 9001, accredited by BSI and overseen by the company’s NEBOSH qualified compliance manager. Regular audits are carried out on account management and field technician functions to ensure the company is adhering to method statements and meeting the high standards expected by clients. These procedures are designed to provide reliably simple services and are delivered by in-house employed technicians only; all of which is approved by the Legionella Control Association.
PAPER WORKW.E.T provide information to clients in a reliably simple and easy to understand format, but with detailed inspection sheets to ensure that all relevant management information is captured and not just the minimum requirement. Legionella risk assessments for example are provided with detailed asset registries, image references and CAD schematics. W.E.T’s account management function will also work with clients to put together bespoke reports and service level agreements to ensure exacting requirements are met.
PROFICIENCYW.E.T opened its doors at the same time the first edition of ACoP L8 released in 1991. This has resulted in a management team with almost 100 years’ combined industry experience. To ensure this experience is converted into services valued by clients, W.E.T performs regular customer feedback. The company is proud to achieve high service levels, regularly receiving the accolade of ‘best-supplier’ by exceeding client expectations. This has resulted in clients renewing their contracts year-after-year.
CORE VALUES
1% STRATEGY
We don't improve 1 thing 100%... we improve 100 things 1%
We believe in the accumulation of marginal improvements to make our working lives easier, more cost effective and better for our clients
BE A PURPLE COW
We do things different for the sake of being different
We stretch ourselves to try innovative strategies within a blameless culture, and when we get it right for our clients, we concrete it into the company's foundations
WE NEVER SAY "WE DON'T HAVE TIME"
We work hard but, more importantly, work smart
We take responsibility for our objectives and apply initiative to overcome workloads. We can rely on each other, working as a team to deliver for our clients
CUSTOMER SERVICE EXCELLENCE
A cliché we wholeheartedly believe in
We strive every day to achieve 100% 'best supplier status' with our clients by delivering refreshing, friendly and compliant customer service standards
UPSIDE DOWN MANAGEMENT
This is how our company operates
The directors support management, the managers support their departments, and everyone supports our front of house colleagues to deliver for our clients
WE CLEAN OUR SPOONS
We respect the company's origins and founding shareholders
We honour this by going about our daily business as a team with trustworthiness, loyalty and integrity, whilst putting the client as our number 1 priority